Frequently Asked Questions

Find answers to common questions and useful content

Delivery
Can you deliver on a Saturday?
Can you deliver to my work or a neighbours address?
Can you give me a specific time slot for delivery?
Can you leave my parcel in a safe place?
Do you offer delivery outwith the UK?
Does a bank holiday affect my delivery?
Does my order need to be signed for?
How do you package your parcels?
My parcel has arrived damaged, what should I do?
My parcel is late, what do I do now?
UK delivery options and price?
What happens if I miss my delivery?
When will my order be dispatched?
Will there be VAT or customs charges on deliveries outside the UK?
Orders
Can I add something to my order?
Can I cancel my order?
Can I check stock at your store?
Can I edit an existing order?
Can I order by post?
Can I order by telephone?
Do you have any current discount codes?
Do you offer a price match?
How do I know my order has gone through?
How do I use my discount code?
My order was cancelled, when will I get my refund?
When is payment taken for my order?
Why was my payment declined?
Returns, Refunds and Exchanges
Can I exchange an item?
Can I return a used item?
How and when will we refund you
I've lost my invoice, can I still return an item?
My purchase has developed a fault
Returning an unused item bought online?
Something is missing from my order
What happens if my order is incorrect?
Ways to Pay
Can I pay online / by telephone for collection in-store?
Can I use my eVoucher in store?
Can I use my in-store voucher online?
Do you sell gift vouchers?
How do I use my eVoucher?
What payment methods can I use?
Product Support
Do you carry out repairs in-store?
I would like to buy a spare part, can you help?
My fishing rod has failed, what can I do?
My waders are leaking, what can I do?
Store Information
Can I collect my order in store?
Opening Hours
Returning an unused item bought in store?
What services do you offer in-store?

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            Help Desk Opening Times

            Our support team is available via email and telephone during the hours below.

            Monday - Saturday: 9:00 AM – 5:00 PM

            Sunday: Closed

            Outside these hours, you can still submit a ticket and we’ll get back to you as soon as possible.